General
No walk in purchase. All purchase should be made and paid online.
Mon-Fri: 10am–5pm (Lunch break 12pm-1.00pm)
Sat, Sun & PH: Closed
Contact us via whatsapp at +65 97242113 
email us at enquiry@incpacksolution.com
Yes, please drop us a message to arrange appointment.
Visit to our showroom is strictly by appointment only.
Contact us via whatsapp at +65 97242113
Email us at enquiry@incpacksolution.com
– Bank Transfer
– PayNow
– Grab Pay
Payment
All orders are processed in SGD.
Delivery
We provide Singapore island-wide delivery except to Jurong Island.
Our products are mostly bulky and we deliver in 14-footer truck. Please inform us if your location/ carpark has access restriction/ max. height limit. Alternative delivery arrangement may be arranged depending on restriction. Please indicate detail in the “Order Notes” section at check-out page.
We deliver within 3-7 working days after your order is processed and fully paid. A notification will be sent to you via email or text message when your order is ready for delivery.
Flat rate of $30 per destination, island-wide. We do not deliver to Jurong Island.
We provide free delivery for order above SGD$300.
We will do our best to meet your preferred timing. Please provide a time slot of min. 3 hours. You may leave your request in the “Order Notes” section at check-out page.
We provide Singapore island-wide delivery except to Jurong Island.
Our products are mostly bulky and we deliver in 14-footer truck. Please inform us if your location/ carpark has access restriction/ max. height limited. Alternative delivery arrangement may be arranged depending on restriction.
Labour/ physical work of transferring goods up the stairs (in more than 1 trip) or via passenger lifts (in more than 1 trip) are not included in our delivery service.
Delivery timing:
Mon to Fri, 10am – 5pm
We do not deliver on Sat, Sun and Public Holidays
Self-Collection
Please select “pick-up” in the checkout page during ordering.
We process each order within 1-3 working day. A notification will be sent to you via email or text message when your order is ready for pick up.
For 3rd party logistic collection, please quote your order number upon collection.
Pick up Address:
11 Yishun Industrial Street 1
#03-104 North Spring Bizhub
We process each order within 1-3 working day. A notification will be sent to you via email or text message when your order is ready for pick up.
11 Yishun Industrial Street 1
#03-104 North Spring Bizhub
Singapore 768089
Mon-Fri: 10am – 5pm (Lunch break 12pm-1.00pm)
Sat, Sun & PH: Closed
Exchange or Refunds
Damaged/ defective goods found upon delivery has to be informed to us within 24 hours with photographs attached via email at enquiry@incpacksolution.com or whatsapp at +65 97242113. We will do our best to provide replacement as soon as possible.
There will be no refund for purchased item(s). However, you may exchange with other item(s) of the same value. Exchange request must be informed to us within 2 working days from receipt of goods via email at enquiry@inpacksolution.com. Exchange request received later than the specified period will not be considered.
Return shipping fees to be borne by buyer. Please make an appointment for exchange.
Due to hygiene and contamination reasons, we reserved the right not to accept exchange of goods if they have been used or original packaging has been opened or tampered with. We will review on case-by-case basis.